Last updated: 11 October 2026. This explains what Hotel Insider collects when you visit this site, why, and the choices you have.
Hotel Insider is responsible for the personal information it collects to run this website and manage user accounts. This policy explains what we collect, why we use it and your rights. For privacy enquiries, contact email.
Where we process hotel data on a customer's behalf, the customer's instructions and our data-processing agreement also apply.
Website request information is recorded on our servers. It is separate from cookies and is used for service operation and usage statistics. We also identify some automated requests from information supplied by the requesting software. IP-based location and automated-traffic classifications are estimates.
When you act on behalf of a business customer, account administration and business correspondence may rely on our legitimate interests in managing that relationship. We do not sell your personal information or use website logs for third-party advertising.
We use only necessary cookies for website security, sign-in and remembering your preferences. We do not use optional cookies for advertising or visitor analytics.
Necessary only and Accept all currently have the same effect: only necessary cookies are used. Neither choice authorises additional tracking. You can reopen the banner through Cookie preferences in the footer.
hi_cookie_choice_v2 stores your selection for up to 180 days.csrftoken helps protect forms against forged requests.sessionid supports authentication and your signed-in session. Signing out ends the authenticated session.Security and session cookies expire according to the service configuration and may be renewed during use. You can remove or block cookies through your browser, although doing so may prevent sign-in or forms from working. Cookie choices do not change the server-side processing described in this policy.
Personal information may be accessed by authorised staff and providers supporting hosting, databases, email delivery and service operations, as required for their work. Information may also be disclosed where required by law or necessary to handle legal claims.
Pages may load fonts and software resources from Google Fonts and jsDelivr. These providers receive connection information, including your IP address, when their resources are requested. External websites and media providers have their own privacy policies.
Where processing involves a transfer outside the European Economic Area, applicable data-transfer requirements must be met. Contact us for details of the providers, processing locations and transfer safeguards relevant to your information.
Retention depends on the purpose and type of information, including the handling of your enquiry, the account relationship, security investigations and applicable legal requirements. Website and portal logs currently have no fixed automatic expiry. Closing the cookie banner or deleting cookies does not erase server records.
You may contact us to ask about the information held about you or request its deletion. We assess requests under applicable data-protection law, including any obligation to preserve particular records.
Under applicable data-protection law, you may request access to your information, correction, deletion, restriction of processing and portability where the relevant conditions apply. You may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.
To exercise your rights, contact email. We may need proportionate information to verify your identity. You may also complain to the data-protection authority where you live or work, or where you believe an infringement occurred.
We use technical and organisational measures, including access controls, to protect personal information. We update this policy when our practices change. The date above identifies the latest revision.